Frequently Asked Questions

Everything You Need to Know

At Ceylon Blue Sapphires, we believe that every question deserves a thoughtful answer. Whether you’re exploring our rare gemstones or considering a bespoke creation, this page offers the clarity and confidence you need. Let our legacy of trust and excellence guide your journey.

What is Ceylon Blue Sapphires and what do you offer?

Ceylon Blue Sapphires is a luxury platform dedicated to showcasing and offering the finest natural sapphires and handcrafted gemstone jewelry from Sri Lanka. Backed by generations of expertise, our family-owned business specializes in ethically sourced sapphires, custom jewelry, and rare investment-grade gems. This website serves as your gateway to our exclusive collection and personal service.

Do you offer gemstone education or learning resources?

Yes, we do. Our Free Education page is designed to help you explore the world of sapphires and fine gemstones with confidence. Curated and written by Dinuka Dangedara, a GIA Graduate Gemologist, this section offers valuable insights into gemstone types, treatments, origins, grading, and care. Whether you’re a first-time buyer or an experienced collector, you’ll find trusted knowledge to guide your journey.

Are all your sapphires natural and certified?

Yes. Every sapphire we offer is 100% natural and comes with a certificate of authenticity from a reputed gemological laboratory, along with our in-house guarantee of quality and origin.

Where are your sapphires sourced from?

Our sapphires are ethically mined in Ratnapura, the gem capital of Sri Lanka. Known for producing some of the world’s finest blue sapphires, these gems are treasured for their brilliance, clarity, and rich color.

What is a Ceylon sapphire?

Ceylon sapphires are natural sapphires mined in Sri Lanka — historically known as Ceylon. They are celebrated worldwide for their vibrant color, brilliance, and exceptional clarity. Sri Lanka is one of the oldest and most respected sources of fine sapphires.

What makes Ceylon sapphires so special?

Ceylon sapphires are known for their vibrant hues, high clarity, and light-reflective brilliance. With a legacy rooted in centuries of Sri Lankan gem mining, they’re prized for their natural beauty and historical prestige.

What is the difference between heated and unheated sapphires?

Heated sapphires are natural gemstones that have undergone gentle heat treatment to enhance their color and clarity. This process is permanent and widely accepted in the gem industry.
Unheated sapphires, however, remain in their completely natural state. They are significantly rarer and often more valuable due to their untouched beauty and purity. At Ceylon Blue Sapphires, we proudly offer both options and always disclose any treatments.

What is a Padparadscha sapphire?

Padparadscha sapphires are among the rarest and most coveted of all sapphire varieties. They display a unique blend of pink and orange tones, often likened to the color of a lotus blossom or a tropical sunset. Their rarity and natural beauty make them highly prized by collectors and connoisseurs.

How can I tell if a sapphire is real?

The most reliable way is to request a certificate from a recognized gemological laboratory. At Ceylon Blue Sapphires, every stone is professionally certified and tested for authenticity. We also encourage third-party verification for your peace of mind.

Do you have Gemstones that aren’t listed online?

Yes, we do. Our inventory is constantly being updated, and some newly arrived gemstones may not yet appear on the website. If you’re searching for something specific, feel free to reach out — we may already have the perfect gem waiting for you.

How often do you add new stones to your website?

We add new gemstones regularly, often daily. We recommend checking back frequently or contacting us directly for first access to our latest arrivals.

I found a gemstone on your website that I love. Is it still available?

Generally, if a gemstone is listed with a price, it is available. However, we recommend reaching out to confirm its current status. If it’s no longer available, we’ll be happy to suggest similar stones from our private collection.

Can I request additional photos or videos of a gemstone?

Absolutely. We want you to feel completely confident in your selection. You may request additional images or videos of any gemstone, and we’ll be happy to share them with you promptly

Can I create custom jewelry with your gemstones?

Absolutely. We offer bespoke jewelry design services. You can choose your gemstone, and our in-house CAD designer will help bring your vision to life with elegance and precision.

How long does it take to create a custom jewelry piece?

Custom orders typically take between 2 to 4 weeks, depending on the design complexity and gemstone availability. Our team will keep you informed at every stage, from design approval to final delivery.

Do you offer gemstones for investment purposes?

Yes. We specialize in fine to extra-fine rare gemstones that are not only beautiful but also retain long-term value. We’re happy to advise collectors and investors on selecting pieces with exceptional appreciation potential.

What payment methods do you accept?

Currently, we accept bank wire transfers for all orders. This ensures secure, verified transactions for both parties.

How do I complete payment and know if my order is confirmed?

After you place an order, our team will send you a formal invoice along with our bank details to proceed with the wire transfer. Once we receive your payment, you will receive an email confirmation within the next working day to confirm that your order has been successfully processed.

What is a wire transfer?

A wire transfer is a secure method of transferring funds directly from your bank account to our account at Rainbow Gems. It is also commonly referred to as a “bank transfer.”

What currency are your prices listed in?

All prices on our website are displayed in US Dollars (USD).

Will Tax or VAT apply to my order?

Yes, depending on your country’s regulations, import duties, VAT, or other surcharges may apply. These are the responsibility of the buyer. We recommend consulting your local tax authority for accurate details.

Do you ship internationally?

Yes, we offer fully insured worldwide shipping with reliable tracking. Your gemstone will be securely packed and delivered with the utmost care.

Where is your office located?

Our wholesale office is located at:
Rainbow Gems
Shop 44, Level 4, East Low Block,
World Trade Center, Echelon Square, Colombo 01, Sri Lanka.

Can I visit your shop and view the collection in person?

Yes, we warmly welcome visits to our shop located at the World Trade Center in Colombo. To ensure a personalized experience, we kindly request that you make an appointment in advance via WhatsApp, email, or phone call. Our team will be delighted to assist you.

What makes your service different from other gemstone sellers?

With over four decades of heritage, we offer more than just gemstones — we offer trust, transparency, and timeless craftsmanship. Each sapphire is ethically sourced, expertly curated, and backed by generations of expertise. When you choose us, you’re not just buying a gem — you’re becoming part of a legacy.